I was about to return my new USB-based Clearplay DVD player to Target. I opened up the box to drop the DVD player in and out drifted a little, yellow Important Notice. "If you have any questions or problems, please contact ClearPlay directly. DO NOT CONTACT THE STORE WHERE YOU PURCHASED THIS."
I pondered for a moment. I assume ClearPlay would lose distribution channels if the retailers had to deal with too many returns, so its in their best interest to have customers deal directly with them. Also, theoretically, their people should be able to provide better support and maybe actually solve problems rather than simply process returns.
So I gave ClearPlay a call. And the nice support person suggested I perform a firmware update. He emailed it to me and promised it would resolve the problems I've experienced.
I haven't tried it yet. I just finished unclogging two drains and I'm still grossed out over that. But soon... Soon...
And does anybody know for sure why manufacturers put those notes in their products sometimes? (Anybody who works in package design for a manufacturer who retails through big-box stores, for instance?)
Probably nobody I know. So I'll just assume I'm right and relay it to others as Truth. :o)
...
Much later...
"No, really, I don't ever do that!" Tom screamed, as they dragged him down the dark hallway toward his doom...