"People look at this conflict in Iraq and think the results will be driven by big people in big places making big decisions," says Hall, who spent hours interviewing the 20 war veterans. "But, actually, where the individual Iraqi places his or her allegiance largely depends on that 19-year-old soldier walking down the street with an assault rifle."
http://www.washingtonpost.com/wp-dyn/articles/A48355-2005Apr12_2.html
This article details one of the training methods the Army is trying out. Gator Six, a set of videos that present scenarios and ask the captains to work out what they'd do. A great idea -- teaching people not what to think, but how.
More of us should learn that.